Complaints Procedure

I hope that you will find my service to your satisfaction but in the event that you are dissatisfied with any part of my service and wish to make a complaint I set out below my formal complaints procedure for you to follow.

Step 1     Please confirm the substance of your complaint to me in writing.

Step 2     Within 7 days from receipt of your written complaint I will acknowledge receipt of your complaint and invite you to meet with me within the next 7 -14 days thereafter subject to agreeing upon a mutually convenient date and time to meet.

Step 3     At our meeting I will listen to your complaint and attempt to address it to your satisfaction.

Step 4     Within 7 days of our meeting I will send out to you my proposals to address your complaint.

Step 5     If my proposals are unacceptable please reply to me within 7 days from receipt of my proposals.  I will review the position once more and respond to you within 14 days setting out my final position on the matter and explaining my reasons.

Step 6    If you are still not satisfied you can contact the Legal Ombudsman but you must usually do this within 6 months from the receipt of my final response.  Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with me.  You can write to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or email them enquiries@legalombudsman.org.uk.  You can also telephone them on 0300 555 0333. Their website is https://www.legalombudsman.org.uk/


If you are unhappy with my behaviour in any way you can also contact The Solicitors Regulation Authority.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristics.

Visit their website to see how you can raise concerns with the Solicitors Regulation Authority https://www.sra.org.uk/consumers/problems/report-solicitor / Or you may use the details below to write or telephone them.

Solicitors Regulation Authority

The Cube
199 Wharfside Street
Birmingham B1 1RN

Tel:  0370 606 2555